Maintenance and engineering managers know the old adage all too well: You can't manage what you don't measure. This has always been true, but as managers get access to crucial data from a growing number of key systems in institutional and commercial facilities becomes, it becomes easier to make it happen — and do it effective. In his June column in Facility Maintenance Decisions, columnist Andrew Gager addresses the issue by spotlighting three key performance indicators (KPIs) that managers can monitor to bring greater efficiency and cost-effectiveness to their departments.What are your KPIs? And what elements of your department and facilities do you wish you could measure more effectively?
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