Facility managers field all sorts of complaints, some downright frivolous.
Find your favorites below & add your own!
I needed a chuckle, so I was looking through some old emails from the FM Complaints project we did a while ago. Here's one of my favorites from the stories shared with me. I can easily see it filmed by Wes Anderson. Plus, it's a hot/cold call, which are always fun. I'm posting it anonymously to protect the innocent (and not so innocent.)
"Older hospitals are unique. Two I’ve worked at, one started in 1926 and one in 1944. Each built a new building, adjoining the first, about every 10-years. The differing building codes from decade to decade are very evident, along with every brand of HVAC equipment and every style of control — a recipe for challenging problems.
In the 1926 facility, there are 18-buildings that look like one from the outside. Medical records was in the basement of one of the older buildings with a “2-pipe” HVAC system, meaning it was heating or cooling only. There were 30 or so young women stuffed into a dark, dank space surely designed for maybe a dozen. The manager was a heavy set, 50ish woman who was always freezing. She would call me down to check the temperature. It was so bad, two or three of the girls would stand behind her while we were talking, waving their arms back and forth in an “X”, shaking their head “NO” and mouthing a silent “NO.”
It was a pneumatic thermostat, so I would adjust the dial to make it “bleed off”, an audible release of air, and set it back where it was. A placebo. Then whisper to one of the girls “I put it right back where it was” and the girls were happy. We eventually put in a dummy t-stat near the manager’s desk, and it made her very happy, but it wasn’t attached to anything! It’s a 2-million square-foot facility and I knew of at least a dozen dummy t-stats like that one around.
Remember “The Shinning”? The book or the movie; Jack Torrance was going to be the caretaker over the winter months when the hotel was closed. He was told none of the room thermostats worked, they were just for the placebo effect."
Amazing what personal control, even if only a placebo, can do for perception of comfort!
I'd love to continue this project in 2017 with fresh stories, but I need your help! The FM Complaints stories are 100% pure real-life drama, reposted anonymously to give us all a much needed laugh here and then, and still let everybody keep their job. If you have any outrageous occupant complaint stories (I know you do!), tales of things you can just barely believe happened in your facility, jawdropping occupant requests, and the like, do tell. Feel free to email me at firstname.lastname@example.org and I will repost them in this column. Or, if you'd rather, create your own post in the FM Complaints area.
Go ahead. Get it off your chest. I'm listening.
Naomi, aka The FM Complaints Lady
In reply to cblouse:
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