Seeing the Light: FM Complaints

Why are light switches such a mystery? I can see, in the future where everything is operated by sensor, that an archaic light switch would be a puzzle to occupants. But last I checked, we're not exactly there yet. Do your facility occupants have as many issues with lights as these Building Operating Management readers' occupants do?

Manual Operation 

"There was a recent complaint that we received from the museum here that the section of the lights were all burned out. (You can see where this was going.) So I dispatched the maintenance crew to check it out and change out the light bulbs. My guy entered the building looked at the lights that were out and then he went over to the switch and turned them on; everyone turned on. The director there said, 'I didn't know there was a switch for them!'  She has worked there for over 10 years!"

And another...

"Our security guards do building checks at night, including the roofs.  For several weeks, I kept getting calls that the lights weren’t working.  I would send our electricians up to check the roof lights and they worked fine.  Our guards, I would guess could not operate a light switch."


These cracked me up. Sometimes it's not that the lights and their controls don't work. It's that they work too well.

One-Act Play

"Dispatcher: Ok, please check with the instructor in Room 238.

FM: Good morning. How can I help you today?

Instructor: The problem I am having is when I turn off the lights it is too dark in the room.

FM: ...

Never saw that coming."


Most Polite Coworkers Ever

"Sometime ago, we had a request of service to reduce light that was too bright for an employee in the Architect department. When our service technician arrived to her office for service, he found that there was only one set of emergency lights on in the large common cubicle area.  If the service technician removed any more lights, it would be totally dark in that office. Everyone in her office was complaining it was too dark for them to do their work.  Yet, no one wants to offended her. We later found out that it was not the first time she requested this kind of service.  We referred her lighting problem to the Architect department head and later she was assigned to a small office, which she could have all for her own. That office was later named, 'The Dark Room.' The problem solved, and everyone was so HAPPY."

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