Facility managers field all sorts of complaints, some downright frivolous.
Find your favorites below & add your own!
Sometimes occupant complaints are not quite what they seem.
It might be nothing too serious, though — just a little case of mistaken
identity. As the stories below show, it sometimes takes a clear-eyed FM to sort
it all out. Enjoy!
"I once had a tenant call, convinced that there was a
cat stuck in the duct above their heads. The meow, it seemed, was very
sporadic. I visited the tenant, listened for a while, got a ladder and looked
into the duct. The tenant was very concerned that this poor cat would not
survive the weekend. I then went to the grocery store and purchased a can of
tuna and a can opener. I returned to the tenant space, borrowed a small bowl
and placed the tuna in the ductwork, assuring them that if there was a cat in
there, it would surely find the tuna and make it through the weekend. When I
returned on Monday, the tuna had clearly not been touched. As I was removing
the bowl, I heard the slightest squeak from a fan-powered box. 'There it is!'
they shouted. I had our HVAC contractor service the box and the tenant was
"There was a complaint of a pungent odor in an office
shared by three employees. When we entered the office we did notice the
odor. Upon further investigation we found that they had purchased a
deodorizer with an ionizer setting. The device was in the ionizer
position and was producing the odor they were experiencing. We asked them
to remove the ionizer and thus got rid of the smell."
Ew! Don't Touch It!
"I had a customer who was constantly complaining about
the restrooms not being clean enough during the day even though we have a
porter who cleaned them four times a day. She was especially upset about
splash-back water from the toilets running down the wall.
I checked the restrooms several times and found no splash
back. I asked her to come show me what she was seeing so I could resolve the
issue. She stomped down to the restroom in a huff, directly to one of the
stalls to point out the offending area.
I stepped into the stall and got a very close look at the
tiled walled. I saw two 4-by-4-inch tiles that had drip marks on them and I
touched them to discover they were completely dry. The drips were from the
glaze inside the tiles. I explained it to her and tried to show her they were
dry. She just looked at me in horror and stomped off."
These posts are 100 percent audience-generated. I just do a
quick edit to remove any incriminating details. So, if you like these stories,
keep them coming! Send me an email to email@example.com,
or start your own thread on the forum.
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