Facility managers field all sorts of complaints, some downright frivolous.
Find your favorites below & add your own!
"Not my job," is something a facility manager
never says. The FM is the jack-of-all-trades that can fix it, no matter what it
is. But of course, sometimes something really does fall beyond the job
parameters. Just take a look at these three scenarios sent in by Building
Operating Management readers.
"An employee asked me if I could make sure that the
bird nest outside in the tree could be moved to the tree outside her
workstation window. She wanted to be able to watch the bird grow this year from
her desk. She could not last year."
"A lady at our facility struck a bird on her way to
work. She wanted my maintenance staff to remove the dead bird from her
grill. Not our problem, I said, but we are happy to do it if she would
absolve us of any responsibility if any damage occurred. She refused,
saying it was the company's fault because she was on her way to work when it
happened. Well, we can't do it, says I. Both irritated and
distressed, she said, 'Then what am I supposed to do?'"
"Work order: I lost a tiny silver Philips head screw
that came from my hair barrette. Would appreciate if someone could help sweep
the floor and see if the screw could be found. Location = ladies room near
Aww. I can just picture her, despairing as it bounced on the
floor and rolled out of sight.
I'm headed off to World Workplace, in rainy and hot New
Orleans. Feel free to stop by the booth and say hi if you'll be down there too!
And in the meantime, share your own occupant complaint story in this forum or
send me an email at firstname.lastname@example.org.
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