He Who Holds the Key: FM Complaints

Keys are so romantic. And before you yell at me, I know they're also impractical, awkward, easily lost, and hard to replace. A key is access, and access is powerful stuff. Maybe that's why big fat key rings still exist though prox cards (and more recent innovations) are clearly the wiser choice.

FMs hold the keys to a facility, both literal and figurative. And there's nothing like wanting to get in or wanting to keep someone out to inspire facility occupants to interesting requests. I hope you enjoy this batch of reader-submitted occupant complaints!  

Nice Try

"Folks will call in a locksmith and pay for it themselves or try to bill the company when they find out the FM has a key. Any FM knows the reasons we have to have a key."

Too Much to Ask

"[Company X] is in a new building and they are still filling it and building out the spaces, thus having issues with balancing the building heat/cooling and pressurization.  Well, the restrooms on this floor have cypher locks for security — keep unwanted folks out that can get off the elevator on their floor.  With the pressurization issues, the doors were not closing and some of the employees were in fear for their lives.  

Our first suggestion was to ask the employee to make sure the door closes by pulling on it once in.  The response was, 'These are government employees we are talking about and they won't do that.' We worked with the lessor on several different ways to fix and none seemed to work 100 percent all the time.  One way was to make the auto close tighter and the complaint then was it slammed and bounced and did not latch.  However, we could not get it to do this for us or the lessor.  

The reasoning was finally discovered and the lessor is making adjustments to the building for the release of pressure to be someplace other than the restrooms on this particular floor.  This went on for almost 1.5 years. Sure made us want to pull out our hair and also chuckle as they could not make sure the door closed behind them."

Repeat Offender

"One of the tenants at an office building I managed regularly locked herself out of her office.  She did it when she went to the washroom, to lunch, to meetings.  She would come to our management office or look for the building engineer or security guard to let her back into her office.  This has gone on for several years.

Recently the building was sold and the management of the building changed hands, to another management company.  The same day the announcement went out, the tenant in question called our office.  Her frantic question, 'Who will let me into my office when I lock myself out?!'"

I thought that last one was kind of sweet, if also exasperating. She knew how good she had it with such an understanding and accommodating FM team.

What are your favorite occupant complaints? Do tell. Send me an email at naomi.millan@tradepress.com or start a thread in this forum.

4 Replies

  • One and a half years is way too long to wait for a HVAC balancing. Even if there is continuing construction, any  area, occupied or not, needs to be balanced, even if it's only temporary.

    What if those were Fire Doors or Smoke Barrier Doors that wouldn't latch?

  • In reply to Chuck Park:

    Chuck, Sure seems also to me that is an FM complaint that is the problem of the FM not doing their jobs properly. Which leads to another problem in buildings - finishing the job.

    I think they should have not only FM complaints, but FM failures so the rest become aware of issues.

  • In reply to Chuck Park:

    Chuck, Sure seems also to me that is an FM complaint that is the problem of the FM not doing their jobs properly. Which leads to another problem in buildings - finishing the job.

    I think they should have not only FM complaints, but FM failures so the rest become aware of issues.

  • In reply to Daryl Clasen:

    Thanks for the comments, Chuck and Daryl. I will leave it to the experts what a proper window for balancing a new building might be, but I do want to say it seemed to me the FM team was trying to find a solution throughout. If you would however like to start a thread on the HVAC forum regarding proper balancing techniques, please do. We always welcome a lively discussion on technical topics pertaining to the FM field. This thread, however, is just for chuckles. ;)

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